1. Terms & Conditions
The Online Orders will be shipped within 7-10 WORKING DAYS from the date of Purchase followed by the Order acknowledgment/confirmation receipt. The shipping address and name should be correct as the Authority / Company will not be responsible for any undelivered items due to incorrect address. Items will be dispatched to the addressee only after the realization / confirmation of the ONLINE payment by the payment gateway services authority. For other payments like Cheques/ DD/ Money transfer, the confirmation will be provided by the respective banks of the company. In case of Cheque/ DD the payments should be made in favour of BIHAAN MUSIC, payable at Kolkata, INDIA. The bank details are also mentioned in the contact page of the website. Online Transfer/ G-Pay / Phone Pay also accepted.

2. Privacy Policy
We are committed to protect the privacy of our customers and users of our website. This privacy policy gives you details of our privacy practices such as i) what information we collect about you when you use the website ii) how the information will be used or disclosed iii) your rights with respect to our collection and use of your data. We may modify these policies from time to time and will provide notice of any major changes by posting such notice on the website. We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. Any of the information we collect from you may be used in one of the following ways: i) To personalize your experience ii) To improve our website iii) To improve customer service iv) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information

3. Refund & Cancellation
If the products are damaged on transit, it will be exchanged or replaced. No money refund will be given. Order can be cancelled within 24 hours of placement.

4. Product / Service details with Pricing Structure
MRP is the manufacturer's suggested retail price. The prices both in INR (Indian Rupees) & USD (US Dollar) are inclusive of all taxes. All the Item(s) are inclusive of Insurance and Shipping Charges. The prices are independent of the US Dollar rates. The USD price is an approximate value of the exchange rate. Actual billing amount can be viewed while purchasing ONLINE. The basic price is based / fixed on Indian Rupee (INR) rate. The company will not be liable for any sorts of hike or fall in the exchange rate.

5.Contact Us (Indian domicile address with Pincode)
51A Rashbehari Avenue, Mysore Rd, Kolkata, West Bengal 700026

6. Delivery & Shipping Policy
Delivery will be done within 7 days from the order date. Separate charges for shipping and handling will be shown on your order form. Most orders received before 4:00 p.m., are shipped within 2 to 3 working days! Orders placed on Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries. All items purchased from Bihaan Music are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. For more information on our shipping policies, including rates, delivery times, and delays, please write email - mail@bihaanmusic.com